Returns

All our shipments are made in France or abroad by our transport partners that we have selected with the greatest rigor. For all orders placed before 10:00 this one will be processed and shipped the same day to be delivered within 24 hours. -72h in France and 48-96h according to destinations.
For any damage noted on the day of delivery, the customer must inform the seller and make reservations with the carrier upon delivery and send us by mail his claim within 48 hours maxi so that it is admissible (Photos defective product). For all goods return a request must be made to the seller by clearly notifying the reasons for his return. No packages will be accepted without prior agreement of the seller. In case of non-compliant or defective product the seller will proceed to the replacement or refund of this after examination of the product concerned.Concerning the products in return it must be in their original packaging and will be borne by the buyer following a delivery complying with no reservations when delivering to the carrier .

Certain products such as ceramic sinks will not be taken back or exchanged.


Euronegoce Distributions