Product returns

All our shipments are made in France or abroad by our transport partners that we have selected with the greatest rigor. For all orders placed before 10:00 a.m., they will be processed and shipped the same day to be delivered within 24-72 hours in France and 48-96 hours depending on the destination.

For all transport damage noted on the day of delivery, the customer must inform the seller and make reservations with the carrier upon delivery and send us their complaint by mail within 48 hours maximum so that it is admissible (Photos of the defective product). For all returns of Goods, a request must be made to the seller, clearly notifying the reasons for its return. No packages will be accepted without the seller's prior agreement. In the event of a non-compliant or defective product, the seller will replace or refund it after examining the product concerned. Regarding returned products, they must be in their original packaging and will be the responsibility of the buyer following a compliant delivery with no reservations upon delivery to the carrier.

Delivery times and costs.

EURONEGOCE DISTRIBUTIONS undertakes to deliver to the customer as soon as possible. The order preparation time after registration is a maximum of 48 hours, to which are added transport times. The online sale of products and services presented on the site is granted to buyers who reside in mainland France and in the overseas regions as well as the Europe and non-Europe zone. Deliveries are made to the address indicated on the order form, which can only be in the agreed geographical area. The delivery address may be different from the billing address. The risks are the responsibility of the purchaser from the moment the products have left the company's premises. In the event of damage during transport, a reasoned protest must be made to the carrier and the Euronegoce Distributions company within 48 hours of delivery. Delivery times are generally 48-96 hours after dispatch of the order but are given for information purposes only. If they exceed ninety days from the order, the sales contract may be terminated and the buyer reimbursed, except for specific, personalized or custom orders. Our shipping costs are calculated based on the weight of the order. We offer different types of delivery such as: Shipping by Post, DPD, Mondial Relay, Geodis, Kuehne+Nagel with tracking number against signature for France and the Europe and non-Europe zone. See attached rates. When your order is shipped, a tracking number is provided to you, allowing you to follow the progress of your delivery which you can consult on the post office website.

Withdrawal:

Buyers, non-professional individuals, benefit from a withdrawal period of fourteen days from delivery, all orders for specific and personalized or custom-made equipment will not be taken back or exchanged. The return of products to the seller will be reimbursed with the exception of return costs remaining the responsibility of the buyer. The products must be returned to us in their original packaging to the following address: Euronegoce Distributions 14 rue du conditionnement 59610 Fourmies.

Delivery:

Transport and deliveries.

We use transport partners for the delivery of our sinks. We strap them on pallets to avoid any delivery accidents and we insure our goods 100%. The only thing we ask of our customers is to carefully check the condition of the pallet and its contents in the presence of the delivery person before accepting the delivery! If you have any doubts, refuse delivery and notify specific reservations on the transport slip, otherwise we cannot be held responsible if the goods show significant damage.

Certain products such as ceramic sinks will not be taken back or exchanged except in the event of transport damage noted upon delivery.

Sas Euronegoce Distributions.